How can we help you explore?

Once your order ships, you'll receive an email with a tracking link. You can also log into your account and view "Order History" to see real-time updates on your shipment's journey from our warehouse to your basecamp.

We process orders quickly to get gear to you fast. You have a 2-hour window after placing an order to modify shipping details or cancel it. Please contact support immediately at support@apextrail.com if you need changes.

Yes! We proudly support active duty military, veterans, first responders, and outdoor professionals. Verify your status through ID.me at checkout to receive a 15% discount on all full-priced gear.

Absolutely. We ship to all APO, FPO, and DPO addresses via USPS Priority Mail. Delivery times vary depending on your specific location, usually taking 10-15 business days. All military shipping is tracked.

We ship to over 40 countries worldwide. Shipping rates are calculated at checkout based on weight and destination, typically ranging from $12-35. Delivery time is 7-14 business days. Note that international customers are responsible for any customs duties or import taxes upon arrival.

Standard shipping within the continental US takes 5-7 business days. Orders placed before 2 PM PST ship the same day. Alaska and Hawaii take 7-10 business days. Expedited options (2-day, overnight) are available at checkout.

We offer free standard shipping on orders $50+ within the continental US. Alaska and Hawaii qualify for free shipping on orders $75+. International orders qualify for free shipping on orders $150+.

All shipments are insured. If your package is lost or arrives damaged, email us at support@apextrail.com with photos (for damaged items) within 7 days of expected delivery. We'll file a claim and send a replacement or issue a full refund—your choice.

Our Summit Guarantee covers manufacturing defects for the lifetime of the product. If your ApexTrail™ gear fails due to a material or workmanship defect, we'll repair or replace it free of charge. Normal wear and tear isn't covered, but we offer repair services for a reasonable fee ($15-35 depending on damage).

We offer a 60-day risk-free return policy. If you're not completely satisfied, return your gear within 60 days for a full refund or exchange. We accept returns on used items—we want you to actually test the gear on the trail. Items must be in resalable condition (clean, no permanent damage).

Log into your account, go to "Order History," select the order, and click "Return Items." Choose your items and reason, and we'll email you a prepaid return label within 24 hours. Drop the package at any USPS location and we'll process your refund within 3-5 business days of receiving it.