Return & Refund Policy
We build gear to last, but if it's not the right fit for your adventure, we've got you covered. Simple, transparent, and hassle-free.
At ApexTrail, we want you to be completely satisfied with your gear. Whether you're trekking through the Rockies or camping in your backyard, your equipment should perform. If you are not entirely satisfied with your purchase, we're here to help.
How to Return Your Gear
1. Initiate Return
Contact our support team at support@apextrail.com or use the portal to request a Return Merchandise Authorization (RMA) number.
2. Pack & Label
Pack the item securely in its original packaging. Attach the prepaid shipping label provided by our support team to the outside of the box.
3. Ship It Back
Drop the package off at any authorized carrier location. Keep the receipt and tracking number for your records.
4. Refund Issued
Once received and inspected, we will process your refund within 10 business days to your original payment method.
Return Eligibility
- Items must be in resalable condition (clean, no permanent damage)
- Returns processed within 60 days of delivery
- You'll need to provide your order number
- We accept returns on used items—we want you to actually test the gear on the trail
Non-Returnable Items
- Clearance items marked 'All Sales Final'
- Gift cards
- Items damaged due to misuse or neglect (not covered by warranty)
- Custom or personalized items
Damaged or Defective Items
If your package arrives damaged or your gear has a manufacturing defect, email us at support@apextrail.com with photos (for damaged items) within 7 days of expected delivery. We'll file a claim and send a replacement or issue a full refund—your choice.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item. This ensures your new gear ships immediately—you won't have to wait for us to receive it first.
European Union 14-Day Cooling Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Refunds Processing
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we approved your return, please contact us.
